Frequently Asked Questions

For delivery, you can order to have your meals delivered up to twice a week. Each delivery can contain a maximum of 12 meals, with a minimum of 4 meals per order.

If you would like to order more than 12 meals on a delivery day, we recommend making another order for that same day or any other available delivery day.

Our order deadline is on Thursday at 11:59PM Pacific Time every week. Any order placed after the deadline will arrive the following week. This also applies to skipping or pausing orders.

Modifying your meal selections is quick and easy. Simply log in to your account and follow the steps below: 1. Access your Dashboard.
2. From the drop-down menu, select the order that you want to modify.
3. Select 'Edit Meals', and modify your meal selections.
Note: To modify meals across multiple delivery dates, you can make changes by clicking the tabs on the top of the page.
4. Select 'Review Order' located on the bottom right of the page and hit 'Save Changes' once you're satisfied with your meal selection.

Please note that all menu edits must occur by 11:59PM on Thursdays in order to receive meals the following week

How to add a new card to your account:
1. Once signed in, hover over your initials in the upper right-hand corner of the screen.
2. Select 'Account Settings'.
3. Scroll down to view your 'Billing Info' or select the 'Billing Info' tab on the menu to the left-hand side.
4. Select 'Add a payment card'.
5. Enter all of your billing information, and make sure you have selected this as your default payment.
6. To save, hit the button that says 'Add Card'.
7. The page will refresh and you should see a banner that informs you the card was added successfully.


How to add a new card to an order:
1. Once logged in, go to your Dashboard.
2. Select the order that you want to make changes to.
3. Scroll down to find the 'Payment Method' section on your right and click 'Edit'.
4. Select the payment method you would like to use from the dropdown menu.
5. Be sure to save your changes!

Note: All changes to billing must be made before the order deadline closes on Thursday at 11:59PM.

To your delivery information, follow the steps below, and you'll be good to go!

1. Once logged in, you'll arrive at your Dashboard.
2. Select the order that you want to make changes to.
3. Scroll down to find the 'Home Delivery' section on the right and click 'Edit'.
4. Select 'Edit Location' under 'Delivery Method'.
5. From there, make any updates necessary or add a new address entirely!
6. Be sure to save your changes before leaving the page!

Notes: All changes for the upcoming delivery week must be made before our deadline on Thursday at 11:59PM (Pacific Time).

Deliveries may occur during the evening. Because of these possible late hours, we can't always call in, buzz in, or knock on your door. So please provide detailed delivery instructions during the checkout process. This helps us get you your food when you need it.

When choosing your first basket, please use the Allergen notes on each meal card to make your selections. To ensure your allergen preferences are saved for future orders, within your Dashboard, click 'Manage Upcoming Deliveries', then scroll down to 'Meal Plan Options'. At this page you can manage your 'Ingredients to Avoid' so that all future meals you see on the menu or are sent to you will be compliant with your allergens.

Follow the instructions below to update your order with any foods you would like to avoid:

1. Place your order and return to your Dashboard.
2. Make sure you're on the order you'd like to update with your preferences and select ‘Edit Meals’ to the right of the page.
3. Click ‘Filter’ and a pop-out will appear with several tabs to filter your meal options by.
4. Click on the ‘Ingredients to Avoid’ tab and make your selections.
5. When you’re done, hit ‘Show Results’, and meals excluding your 'Ingredients to Avoid' will populate.

For Subscriptions:

You can add ingredients to avoid and they will be taken into account when your menu is curated.

Once logged in, go to your Dashboard and scroll down to the 'Dietary Preferences' section on the right-hand side and select 'Edit'

Scroll down to the 'Ingredients to Avoid' section and select the ingredients you'd like to be omitted from the drop down menu.

Be sure to save your changes once you are finished.

Make sure to take a peek at your menu each week to double check that there are enough meals matched to your preferences as your menu options may reduce, depending on how many ingredients you wish to avoid. If you select new meals, please double check your order to make sure your modifications are applied to the meals you have chosen.

Please note: As with any food production facility, there is always a chance of cross contamination. In order to mitigate these risks, our food handlers are required to meet the strictest hygiene, sanitation, cleanliness and food handling requirements to ensure product safety and quality.

All menu edits must occur by 11:59PM on Thursdays (local time) in order to receive meals the following week.

When placing a new order, please follow the instructions below to add a discount code:

1. Once you are on the checkout screen, enter the discount code into the 'Discount Code' field located at the bottom of your Order Summary.
2. Click "Apply". The page will refresh and you should see your discount deducted from your total order. Discount codes are case-sensitive.

Note: If you are having issues with your discount code! Please reach out to us at delivery@fiteats.com with details about your order and discount code so that we can assist you.

No. Our retail stores offer a different menu from our online store.

Classic Fit Eats menu items are available exclusively in-store at our retail locations. For our Sacramento Area customers, you can visit our retail locations or order via GrubHub and DoorDash. See our store locations here .

For online delivery orders, see our online delivery menu .

The normal deadline is Thursday at 11:59PM Pacific Time for the following Sunday and Wednesday. If you are in the Sacramento area and you missed the deadline, our stores are open, and you can also see us on GrubHub and DoorDash. See our store locations here.

Yes! Customers within range of our Sacramento and Roseville stores can order our signature meals online for delivery or pick-up, whether for immediate orders or pre-orders, during store hours.

Our meaLs are available to order on the FitEats website and Toast, at regular price. Our meals are also available on GrubHub and DoorDash. Please note that GrubHub and DoorDash include additional fees.

Our FitEats signature meals are available to purchase at our Roseville and Midtown Sacramento locations.

Our menu is 100% fresh and never frozen, from preparation to packing. Please keep in mind that we do not use added preservatives when preparing our meals. This limits the amount of time that a meal will freeze. We recommend only freezing meals 10-14 days (or less), beyond the original packaging best-by date.

Most in-store meals are sealed with modified atmosphere packaging. Each meal will be labeled with a specific best-by date in which the meal is best enjoyed when stored properly.

All of our meals come fully prepared, ready to heat and eat! Some of our meals are ready to eat cold and do not require heating. Meals can be reheated in any way you choose. We recommend a microwave. All of our containers are microwave safe, but prior to heating, we recommend removing any side cups or sauces, as well as the top lid/film.

Each of our meals have recommended heating instructions based on standard microwave times. These are generic instructions, so please make adjustments based on the specific microwave or heating technique you use.

Heat for 1-2 minutes, in microwave, until heated through. Please repeat heating in 1 minute increments until desired temperature is reached (will vary based on re-heating method). Meals are intended to be frozen for short periods of time. We recommend nor more than 10-14 days. Please note that we do not use added preservatives when cooking, which greatly reduces the freezable amount of time.

Our facility uses peanuts, tree nuts, and wheat products, as well as other allergenic products. Please understand that we are currently not able to accommodate customers with fatal or severe food allergies. A list of our ingredients is provided per meal, so that when ordering, you know what you are getting. However, as with any food production facility, there is always a chance of cross contamination. We also make every effort possible to prepare and keep meals separated. In order to mitigate these risks, our food handlers are required to meet the strictest hygiene, sanitation, cleanliness and food handling requirements to ensure product safety and quality.

Our kitchen is proud to offer a wide variety of meals that also cover a wide variety of different dietary options to help you achieve your dietary goals.

For our retail store menu, we offer a wide selection of meals that are gluten-free, keto, dairy-free, low-carb, vegetarian/vegan and more! Please note that wheat products are cooked in our kitchen facility, and it is not a dedicated gluten-free kitchen.

Our ingredients are locally and ethically-sourced. While many of our products are organic, organic ingredients are not always available. For that reason we do not use an organic label. Nevertheless, our ingredients are always top-quality.

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

For our in-store menu, we offer regular and large sizes. On average, our Regular size contains 3.5-4 oz. of meat/protein, 2-4oz of starch, 3-5oz of veggies Our Large size contains 5.5-6 oz. of meat/protein, 3-4oz of starch, and 4-6oz of veggies.

Our portions are based on specific nutritional guidelines. Nutritional information is provided to the best of our ability using information obtained from product labels.

PersonalPoints™ are a way in which Weight Watchers(WW) members track the value of the food they eat throughout the day. We are unable to assign daily point values to our customers as this is exclusively done through the WW program, however we are proud to offer accurate point values on our meals!!. ** As of January 1st, 2022, we have updated our website to include "WW Freestyle" and this new calculation is updated in our current PersonalPoints™ calculations. They are added currently, only to our in-store containers.

We deliver every Sunday and Wednesday, from 9:00AM to 9:00PM. You may choose to have your meals delivered on Sunday, Wednesday, or on both days. To help us deliver your food efficiently, please provide instructions and delivery details during checkout. Always review your summary screen and email receipt for your specific delivery date. If you have any questions please give our office a call at 213-344-0755 or you can reply to your email receipt anytime.

We are based in Sacramento, California. We offer shipping of our exclusive online delivery menu to most of California and Arizona. When ordering online for delivery, please enter your zip code to see menu options available to your area.

All meals are packaged following Food & Safety guidelines.

Shipping and delivery are completed by local couriers.
Customers receive text-based notifications on their delivery status, if you so choose, you can edit your communication preferences in your account settings.

Along with our partner Dispatch Goods, we are implementing a simple and easy packaging return program to help both our planet and our customers!

No more breaking down boxes, recycling insulation, or throwing away all those extra ice packs. Your meals will arrive in a reusable tote bag with ice packs that we'll collect for reuse.

On the evening before or on the morning of your next delivery, place the thawed ice packs inside the bag and leave the bag outside for pickup. We will collect them for reuse when we drop off your next order!

We hope you enjoy this complimentary service, right from your doorstep!

Our retail store packaging and containers are also recyclable, reusable, BPA-free, microwavable, and freezer safe.

Oh no! This is never the experience we want our customers to have! Please snap a photo and email us with details at delivery@fiteats.com. If your order is missing, we can look into this as well!

All of our Fit Eats home-delivered meals have a four day shelf life once they are delivered. Some ingredients naturally hold up better than others, so we include suggestions on the meal label for which meals to eat earliest in your rotation. For example, any leafy green salad should be consumed earlier rather than later, etc.

If you are dissatisfied with any of our meals please let us know immediately. Because our products are perishable, we do not accept returned food items. We will promptly issue a replacement credit for any food item or meal that was damaged, spoiled, or impaired as a direct result of shipping or delivery. Please note that we can only deal with issues that are brought to our attention in a timely manner and will always do our best to resolve issues brought to our attention by our customers within reason.

To cancel an order, simply log in to your account and follow the steps below: 1. Once logged in, go to your Dashboard 2. Select 'Manage Subscription' 3. Click ‘Cancel Order’ Note: If you cancel an order but choose to come back at a later date you will have to re-enter your meal preferences and dietary restrictions. If you just need a break, consider skipping your order for up to 4 weeks or switching to a one-time order.

If you are cancelling your order, please be sure to do it before our order deadline closes on Thursday at 11:59PM Pacific Time.
If it is after this deadline, please reach out to our support team for further assistance at delivery@fiteats.com.

We are unable to cancel or refund Gift Cards. Gift Cards hold a balance until fully exhausted with no expiration date for use.

We have been serving the community for the last 10 years!

We are a Sacramento based company with our main kitchen located at 1501 N C Street, Sacramento, CA 95811. See our store locations and hours here.

Check out our Contact Us page.

* Live Chat
* Email: support@fiteats.com
* Phone: (916) 448-3287
* Customer Support Line: 916-448-3287 ext 1